Store Policy

MOTH

RETURNS / SHIPPING

RETURN/REFUND POLICY

We hope that you will always be completely satisfied with your order, but in the event that you are not, we will gladly issue a store credit or exchange for clothing purchases only within 7 business days of delivery.

Store credit is valid for up to 6 months. We do not offer refunds at this time (no exceptions).

Housewares, hats, socks, jewelry and discounted clothing sales are FINAL and non-refundable/exchangeable.

Returns are possible in the event of damaged or defective merchandise within 7 business days of package arrival. These items will be replaced with the identical item as soon as we get a replacement. Materials such as wood, concrete or ceramic may have inconsistencies in grain or pattern and is not the basis of a legitimate return.

For exchanges, the item must be returned in new, unused condition in its original package and with tags attached, along with a copy of your receipt. Before shipping back your return, send us an email at info@mothchicago.com and let us know which item you are returning.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credit if the returned merchandise does not meet our return policy requirements.

CUSTOMER SERVICE

Questions about your order or a product featured on our site? Please contact us Wednesday-Saturday 11am-6pm (CT) at 872-802-4408 or write us an email at anytime at info@mothchicago.com.

Your privacy is our foremost concern. The information you enter will never be disclosed to any outside organization or third party.

SHIPPING POLICY

GENERAL

All orders are processed and shipped pending both item availability and credit card verification. Orders are shipped Wednesday through Friday (excluding holidays) and are fulfilled within 3 business days of purchase.

U.S. SHIPPING

Moth utilizes FedEx for all U.S. shipping. FedEx offers ground service, through which customers receive their orders within 3-5 business days (Monday-Friday) from the date of dispatch. Should you need your item quicker, please email us at info@mothchicago.com after placing your order, and we will do our best to send your shipment via 2^nd day or next day shipping, although additional charges will apply.

Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO boxes for delivery.

Please confirm billing and shipping address when placing an order as we are unable to reroute packages.

SHIPPING COSTS

Our standard shipping fees are $10.00 for orders under $30.00 and $15.00 for orders over $30.00. For packages exceeding a weight of 10 lbs. or large items requiring special handling, we will contact the customer to provide a shipping quote. If you choose to ship your order to multiple locations, there will be separate charges for each destination.

Orders over $350 are eligible for free shipping. Exceptions apply. Please note that certain products are not eligible for free shipping due to their size or weight. This information is noted on the pages of those products.

INTERNATIONAL

Please contact us for international shipping.

TRACKING

You will receive an email confirmation after an order has been placed. Upon the shipment of your order, you will receive an email containing the tracking information for your package.

PAYMENT

We accept the following payment options:

American Express

Master Card

Visa

Discover

PayPal

SALES TAX

Prices listed on our website are shown exclusive of applicable taxes. Sales tax will only be applied to orders shipped within the state of Illinois. Please note that the actual sales tax will be calculated when your order is shipped and may vary from the estimated tax in the event of law change.

SECURE CHECKOUT

Moth’s online shop is powered by Shopify. All Shopify stores include a 128-bit SSL certificate that is used by the store shopping cart. Shopify’s ecommerce hosting and software is also Level 1 PCI compliant. To learn more about our secure checkout shopping cart please visit the Shopify website.

FAQ

WHAT METHOD DO YOU USE TO SHIP?

Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO boxes for delivery.

CAN I TRACK MY ORDER?

You will receive an email confirmation after an order has been placed. Upon the shipment of your order, you will receive an email containing the tracking information for your package.

DO YOU SELL GIFT CARDS?

Yes, we do, but they are not currently available for purchase or use online. If you would like to buy a gift card for in-store use, you can purchase one for any amount in-store or by phone. We can also ship it to the gift recipient in a card with a note at your request.

MY ORDER IS A GIFT. DO YOU OFFER WRAPPING SERVICES OR CARDS?

We can wrap the item in Japanese newspaper and twine, and we are happy to include a message to the recipient and a gift card receipt at your request. Please just send us a note at checkout. This service is not available for discounted items.

CAN YOU PROVIDE MORE SIZING INFORMATION?

Given that we stock items from many international designers, clothing fits vary. Please feel free to contact us for specific measurements and information on any item. We make every effort to note when items do not run true to size, but sizing may vary considerably between labels and even the same line.

IS MOTHCHICAGO.COM A SECURE WEBSITE?

Yes, mothchicago.com uses state of the art 128-bit SSL encryption to secure your personal information (such as credit card numbers) during checkout.

WHAT IS YOUR PRIVACY POLICY?

We take your privacy seriously, and will never share your information with anyone under any circumstances. You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link on any of the emails or by contacting us directly with your request.

WHERE EXACTLY ARE YOU LOCATED? HOW DO I GET THERE?

Our brick-and-mortar store is located in the Bucktown neighborhood of Chicago, which is northwest of the Loop. We are accessible by car, taxi and public transportation. By the L train, get off at the Damen blue line CTA station and either walk north on Damen Ave. for 10-15 minutes or hop onto the #50 northbound Damen bus. Moth is just north of Armitage Ave. stop. By car, exit I-90/94 at Armitage Ave. and head west until Damen Ave. Moth will be on your left-hand side on Damen Ave.

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